Contact Us – Customer Service

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About Us:  You may learn more about our company’s core values and philosophy here

Manager: Ivan Chan

Mailing Address:
Langara PO Box 61038
Vancouver, BC, Canada
V6P 6S5

Office Tel: (604)-670-5700
Note:  This is not a cell phone number.  Customers will be asked not to text to this number.  A separate Cell Phone Number is available upon request.

Toll Free Number: 1-855-781-4931

About Contacting Us:

We check and respond to emails very promptly.  If we are unable to answer the phone call, please leave a voicemail, or send us an email.  We may not be at the desk at that moment or on the field doing work for other customers.  It is recommended to send us an email rather than to call us to explain what services you require.  We can then determine a more accurate quote and provide more detailed information for you as well as keeping better track of inquiries to better serve people.  When calling or emailing us or using the form below, please be prepared to provide the following details:

1. Your name and e-mail / phone number
2. The company you are working with
3. A detailed inquiry or question for information of specific services

In rare circumstances, if an email response was not provided, you may call us to follow up.

ATTENTION:  

  1. Customers should read and abide to our Terms of Conditions before contacting us for service.
    By providing services, the customer consent to agree to the Terms of Conditions.
  2. Any messages or emails relating to SEO SPAM, SPAM, scams and frauds, and solicitations will be automatically deleted from the server, without being read.

Fields with an * is required (only name, e-mail and message content is required).

Email: info@ivanchanphotography.com

Letter of References

Our goal is to establish trust with previous and new customers.  We are committed in providing services with quality, honesty and hard work at all times.  References and reference letters from previous long term customers are available on request for viewing should new customers would like to establish trust and business opportunites together.

 

Prices and Rates:

Some of our projects are custom made for each situation and some are pre-defined projects such as Real Estate Photography.  Because of different types of services and add-ons provided for each project, we ask that customers contact us for an estimated quote.

It should be noted that many projects of each time have a minimum charge.

 

Copyright Notice and Terms of Conditions:

The outcome of the work will be similar to what is shown on our website.  Please ensure you are satisfied with our work on the website before contacting us for service.

Customers will be required to meet and understand our Terms of Conditions before we provide any form of photography services to them.  By providing services, the customer consent to agree to the Terms of Conditions.  

Photos and videos on our website, YouTube Channel, Facebook page and Instagram pages are protected by copyright laws.  Usage of any photos and videos from those platforms without our permission is strictly prohibited and forbidden.

 

Our Previous and Current Customers:

We have previously worked with a significant number of major companies previously and today – including the Government of British Columbia, Vancouver Coastal Health, Canadian Broadcasting Corporation, Westbank Corporation, University of British Columbia, Grande West Transportation, Vitelle Labs, Sutton West Coast Realty, RE/MAX Realty, Royal Pacific Realty, Team 3000 Realty, and Multiple Realty Ltd. We’ve also worked with a large number of individuals and small businesses to meet their photography needs.

Successfully collaborating with many different major and small companies previously and today proves the level of trustworthiness and commitment in delivering a successful project, and that prospective customers can count on us in fulfilling their needs.