Contact Us – Customer Service

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Customer Service

About Us:  You may learn more about our company’s core values and philosophy here

Manager: Ivan Chan

Mailing Address:
Our invoices will have the current mailing address available to our customers.

Office Tel:  (604)-670-5700
Note:  This is not a cell phone number.  Customers will be asked not to text to this number.  A separate Cell Phone Number is available upon request.

Toll Free Number: 1-855-781-4931

E-Mail: 

info@ivanchanphotography.com  –  Do not use email to send spam or unnecessary business solicitations (ie: photo editing from India) .  Violators will be reported and blocked.

We prefer customers to send us an email or use the contact form to make service inquiries.  It allows us to keep track of project inquiries, to give more detailed information and quote, and to give better efficient customer service.  In rare circumstances, if after sending email and there is no prompt reply, you can call us to follow up.

If we are unable to answer the phone call, please leave a voicemail, or send us an email. 

When calling, emailing us or using the form below, please be prepared to provide the following details:

1. Your name and e-mail or phone number
2. The company you are working with (ie: Real Estate Brokerage company, etc)
3. A detailed inquiry or question for information of specific services you need to know about

In rare circumstances, if an email response was not provided, you may call us to follow up.

ATTENTION:  

  1. Customers should read and abide to our Terms of Conditions before contacting us for service.
    By providing services, the customer consent to agree to the Terms of Conditions.
  2. Any messages or emails relating to SEO SPAM, SPAM, scams and frauds, and unnecessary business solicitations (ie: photo editing from India) will be automatically deleted from the server, without being read.  These messages will be flagged as SPAM. 

Fields with an * is required (only name, e-mail and message content is required).

Letter of References

Our goal is to establish trust with previous and new customers.  We are committed in providing services with quality, honesty and hard work at all times.  References and reference letters from previous long term customers are available on request for viewing should new customers would like to establish trust and business opportunites together.

 

Prices and Rates:

Some of our projects are custom made for each situation and some are pre-defined projects such as Real Estate Photography.  Because of different types of services and add-ons provided for each project, we ask that customers contact us for an estimated quote.

It should be noted that many projects of each time have a minimum charge.

 

Copyright Notice and Terms of Conditions:

The outcome of the work will be similar to what is shown on our website.  Please ensure you are satisfied with our work on the website before contacting us for service.

Customers will be required to meet and understand our Terms of Conditions before we provide any form of photography services to them.  By providing services, the customer consent to agree to the Terms of Conditions.  

Photos and videos on our website, YouTube Channel, Facebook page and Instagram pages are protected by copyright laws.  Usage of any photos and videos from those platforms without our permission is strictly prohibited and forbidden.

 

Our Previous and Current Customers:

We have previously worked with a significant number of major companies previously and today – including the Government of British Columbia, Vancouver Coastal Health, Canadian Broadcasting Corporation, Westbank Corporation, University of British Columbia, Grande West Transportation, Vitelle Labs, Sutton West Coast Realty, RE/MAX Realty, Royal Pacific Realty, Team 3000 Realty, and Multiple Realty Ltd. We’ve also worked with a large number of individuals and small businesses to meet their photography needs.

Successfully collaborating with many different major and small companies previously and today proves the level of trustworthiness and commitment in delivering a successful project, and that prospective customers can count on us in fulfilling their needs.